Return and Refund Policy
RAE Industries Return and Refund Policy
RAE Industries products are exclusively made in the USA. We also use domestic materials as much as possible! All listed products are available in stock and shipped same day when orders are placed before 12:00 noon MST (Mountain Standard Time.) Orders placed after 12 noon may go out same business day, but usually ship the following business day.
Small qty orders (under 10 units) are shipped by USPS (United States Postal Service) First Class Mail at our expense and FREE to you! First Class Mail shipping speed is usually 2-3 business days, however in occasional circumstances delivery can take as long as 5 days. All orders include a tracking number. Bulk and wholesale orders are typically shipped UPS Ground.
We offer international shipping direct only at www.raeind.com. HOWEVER. You must make sure such products will clear your customs offices before placing your order! We CAN NOT be held responsible if your countries customs holds or disposes of your purchased item! International shipments are sent by First Class Mail International. Contact us first for a shipping quote with your complete mailing address. Most countries we offer a flat $5 shipping fee. Canada, shipping is FREE!
Orders ship from our Colorado Springs, Colorado warehouse most often and occasionally from our Plano, TX warehouse. This depends on our inventory level, not the proximity to the purchaser's ship to address.
All transactions are secure and encrypted, and credit card information is never stored. Processing orders online in our system is far more secure than a phone order. We will however take phone orders in rare pre-authorized (via contact form) circumstances. Payments are processed secure and encrypted with the processor of your preference by:
- If through PayPal your transaction will appear on statements as: RAEIND
- If through SP Powered by Stripe your transaction will appear on statements as: SP * RAEIND
- If through Pay With Amazon you may use your Amazon account and purchase direct at www.raeind.com your transaction will appear on statements as: RAEIND
- If through Apple Pay (Apple digital wallet) your transaction will appear on statements as: RAEIND
Our return / refund and replacement policies are simple, and standardized across all our online retail stores.
Customer Service and your satisfaction is VERY important to us. Please let us know of ANY problems or questions you may have.
RAE Industries guarantees their products to be received free of defect.
You can return your product within 30 days of purchase.
Kindness matters. If your product fails prematurely contact us. Even well after the 30 days we usually only ask as much as a photo to understand the nature of the defect or failed product. Typically we will send a replacement at no additional cost to you as a courtesy to our courteous clients.
In the rare circumstance that you receive a defective or wrong model or wrong color please contact us using our contact form with details and order number so we can resolve it with you.
All returns or exchanges require pre-authorization and tracking number is recommended. DO NOT SIMPLY RETURN THE PRODUCT WITHOUT PRE-AUTHORIZATION. We do this so if your package gets otherwise lost we can still process your request without delay. Return shipping costs are at the buyer's expense unless the cause was our mistake. Refunds are processed 1-3 days after receipt.
We will exchange "mispurchased" items with shipping at the buyers expense and adjust for any price differences as necessary. Send us a message on our contact form initiate the process and please send your item to the below mailing address.
All returns and exchanges are processed though our Colorado Springs, CO mailing address.
ATTN: RAE Industries
3578 Hartsel Drive. Unit E, #380
Colorado Springs, CO 80920.
We are not responsible for damages, injuries or misuse. Please use our products and your firearms with respect and responsibility.
If you need anything or have any questions please use our contact form. It is the best method of contact as it reaches all members of our team rather than a single point of contact.
Do you have a gun club, conceal carry class, retail store, etc? Promote your own company and or club logo with our private label design services! Usually no extra design charge, bulk purchase minimums apply. Bulk, wholesale, or distributor discounts available. Contact us for details at cs.raeind.com or call us +1719-425-9885